Okay, the government has promised a Clean India by
2019. And it has asked corporate groups to pitch in. It’s not a random mandate,
by the way. Contributing to Swachh Bharat Abhiyan qualifies as legitimate
corporate social responsibility (CSR) spend as per the country’s famous CSR law
(Section 135 of Companies Act, 2013).
One of the targets of the campaign is to provide rural
India with more than 100 million toilets over the next five years. While this number
may be met due to the scale of the efforts taking place (the government claims
to have constructed around 80 lakh countryside toilets across India), there are
concerns regarding quality, sustainability, and even demand for using these

After all, the challenge is not just about the number
of toilets commensurate with the population. Equally critical is the mindset
with regard to usage and maintenance. A toilet is a toilet when it is used as
one. (Yesterday, looking for a slum in Delhi’s Vasant Kunj, we were given a
mobile toilet van as a landmark. It took us more than a couple of moments to
recognise the toilet van for what it was supposed to be. Anyway. There are
instances of abandoned toilets being used as bicycle sheds. Better off being
used as something other than a landmark for lost travellers, huh?)

To gauge the programme’s success rate, the union
ministry of drinking water and sanitation — the nodal agency for the ‘rural’
part of the cleanliness campaign — engaged National Sample Survey Organisation
(NSSO) for an impact-assessment study. Sources in the ministry said that one of
the most common complaints coming from states like Uttar Pradesh (UP) was the
lack of acceptability and proper usage of the toilets built in remote rural

Now, this is an obstacle that many may not have
foreseen. Everybody was so focused on the physicality of the problem that the
mindset aspect by and large escaped notice. Every second, or third, corporate
entity seems to be out there building one toilet after the other, giving us a
dazzling array of numbers – 1,000 by the next fiscal, 10,000 by the end of
three years, and so on. If not for the fact that many of these toilets are
lying unattended/unused (and face a future wherein they may end up being something
else entirely), one will be with great hopes of a cleaner and saner tomorrow. 

So, here we are, just over a year after the launch of
the Abhiyan. Puzzling over the finer details of a mission that captured
corporate budgets and media fancy, and not to forget, the peculiarities of the
subjects of that mission which left many experts baffled. Call it soul
searching, toilet surfing, assumptions churning, or whatever else you may.
There is no escaping the lessons that must be grappled with and the actual
challenges that must be taken head-on. 

Some like to
use it. Some don’t.

As Neeraj Jain, chief executive, WaterAid India,
explains: ‘The challenge in India is not just about the building of toilets. It
has been about the behavioural change needed to make people use those toilets.
Many in India still consider defecating in the open healthier than relieving
themselves in a closed toilet. Ensuring this shift in behaviour so that the
millions of toilets going to be built under the campaign will be used will be a
tough nut to crack. Research done by the RICE Institute found that among
households with access to a toilet, seven per cent were not using them. In
around 18 per cent households, at least one family member was not using the
toilet and defecating in the open. It is often men who are the biggest culprits
as they feel household toilets are for use by only women and children.’

For Bharti Foundation, currently
working to improve sanitation facilities in rural Ludhiana, the main challenges have been: a) ensuring quality construction of
a large number of toilets and b) the identification process to decide on the
correct beneficiary. To tackle the first challenge, the Foundation has been
carrying out sample checks, sample audits, and education of beneficiaries, and
for the second, it has engaged with the sarpanch and the community to attain
transparency in selection. How successful these approaches are will have to be
seen when realistic impact assessments are done a few months down the line.

Naveen Soni, vice president – CSR, Toyota Kirloskar
Motor, tells us while every school has its unique set of challenges, the common ones are mainly
related to lack of space, water supply, etc. He explains how TKM has worked
around these challenges: ‘For rented schools with their lack of space, we
installed biodigestible portable toilets with DRDO technology. For bigger
schools the construction had to be in phases to enable sanitation facilities at
any given point of time, without dismantling the limited existing toilets.’

Soni agrees
that the Swachh Vidyalaya programme concentrated more on toilet construction while
giving the maintenance aspect the short shrift. TKM, he says, is working
towards achieving sustainable maintenance and focussing on behavioural change
communication to ensure larger change amongst children and school

Strategies at

For Swades Foundation, the strategy has been
two-pronged: one, extensive engagement with the communities they
work with, and two, building so-called aspirational toilets. Community
engagement has ensured high awareness and demand for an open defecation-free (ODF) environment—and hence regular
usage. Many communities have imposed fines on open defecation only to find that
the collection of fine is nil because of behavioural change.

Swades Foundation claims to
be working towards the all-round development of 6 blocks of Raigad district, thereby
reaching out to 360 gram panchayats consisting of 2,000 hamlets and 674
villages, and potentially impacting over 470,000 lives. The aim is to build
40,000 personal toilets and ensure that ‘each of the 260,000 households have
200 litres of potable water per day, round the year, over the next 5 years.’

The programme also envisages that resource-poor private schools catering to
education beyond Class 7 will have separate toilets for boys and girls by end
of FY 2015–16. 

Praveen Aggarwal, chief operating officer, Swades
Foundation, explains: ‘We realised that substandard or
makeshift toilets did not inspire villagers to use them, and so we built aspirational
toilets – bigger in size, with internal tiles, walls up to ceiling, proper
doors and ceiling. This ensured over 99 per cent usage.’

To generate awareness, Swades Foundation also ran a campaign called
Swachhta Rath, a toilet prototype mounted on a vehicle that went from hamlet to
hamlet persuading people to end open defecation and adopt good sanitation
practices. Over a period of 45 days, this rath travelled to all the villages in
the six blocks of Raigad. In addition, community mobilisation teams organise
monthly village meetings to review if toilets are being used properly and to advocate
good sanitation habits. Village health workers called SwaRaksha Mitras go door to
door to teach hygienic practices. A village sanitation committee is entrusted
with the responsibility of monitoring the proper use of toilets.

For its Satya Bharti Abhiyan, an initiative
to improve sanitation facilities in rural Ludhiana, Bharti Foundation has been running sanitation
awareness campaigns led by students in the villages where Satya Bharti Schools
are operational. These students are reaching out to community
members to explain the benefits of hygiene and the usage of household toilets.
The goal is to eventually reach out to several villages in the vicinity in
collaboration with government schools and other partners.

Bharti Foundation claims to have committed an investment of Rs 100 crores
to be spent over the next three years in over 900 villages across rural
Ludhiana. This will be utilised for the construction of toilets in individual
households lacking such facilities and for improving sanitation facilities in government
schools by building new toilets for girls. The Foundation is partnering with
various organisations for the construction of these toilets.

Under its Happy Earth initiative, Hero MotoCorp claims to be making
India cleaner and greener through environment-conservation initiatives as well
as building toilets at schools. Vijay Sethi, head of CSR at Hero MotoCorp says,
‘We have gone into schools where either the students had no access to toilets
or the quality of toilets was pathetic. One of the key reasons for dropouts in
schools – especially for girls – is non-availability of toilet facilities. We
are hopeful of having addressed a critical lacuna in the system and will keep
up the momentum at our end in terms of the schools we reach out to.’

The company has so far handed over more than 50 toilets to schools around
their manufacturing units, including in Gurgaon, Sidhrawali, and Akera, in
Haryana; Kheldi in Haridwar, Uttarakhand; and Neemrana in Rajasthan. About 100
more toilets are in various phases of readiness.

Affirming that their sanitation initiatives are ‘an
intrinsic part of Dabur’s CSR policy,’ Sudhakar, head – global human capital and
CSR, Dabur India Ltd, says that they have gone through a process of detailed
consultations with the community. Their programme, 700 se 7 kadam, seeks to
protect the dignity of women in rural India by bringing toilets closer to their
homes. At one level, the programme aims to provide financial support for
construction of household and school toilets; at another level, it seeks to reinforce
the message about ‘hygiene’ through awareness campaigns in schools, slums, and
public areas.

Dabur has selected 12 villages in rural Ghaziabad
(Uttar Pradesh), 5 in Rudrapur (Uttarakhand), and 2 in Baddi (Himachal Pradesh)
to implement the sanitation-focussed programme. The overall target is to make
these villages open defecation-free, with toilets in every household and in
every government school in the next three years. As per the data available on
these villages, nearly 50 per cent of households did not have individual

The challenges? Surprisingly none, claims Dabur. Says Sudhakar:
‘We did not face any major challenge in implementing these initiatives. Since we
had taken a participatory approach where individual households were bearing
half the cost of constructing the toilets, there was never really any issue. Yes,
some very poor households did approach us and expressed inability to pay the 50
per cent. We have, in such cases, borne a higher percentage of the construction

As of now, Dabur does not see any drawback in their
programme and while they are not immediately looking at any new partnerships
(the company is implementing and monitoring this project through its CSR arm
Sustainable Development Society [Sundesh]), they are willing to explore
association options for maintenance of the school toilets. As for the toilets
in individual households, their maintenance is the responsibility of the respective
households, which the company hopes will make the project sustainable in the
long run. Sundesh representatives organise meetings with the villagers to
motivate them to adopt clean hygienic practices. In fact, once a toilet is
constructed, a relevant ‘sanitation’ message is painted on the wall to serve as
a constant reminder.

Going somewhat Dutch has been the modus operandi of Swades
Foundation too – they (and their partners Tata Trust, Reckitt
Benckiser, Coca-Cola, etc.) have been footing about 80 per cent of
the total construction cost of a toilet, leaving the rest 20 per cent to the
household. The cost of building a toilet, in their own
words, ranges between Rs 23,000 and Rs 25,000. All this is fine and while the
team at Swades believes that their model is completely replicable, they admit
that the biggest challenges at the moment are in scaling up, finding the right and
cost-effective technologies, and finding right vendors for execution.

TKM’s Soni says that they will measure the impact of their Swachh Vidyalaya programme in terms of
these aspects: a) behavioural change amongst children; b) less school
dropouts due to lack of sanitation facilities, especially for girl children;
and c) greater degree of readiness in the community to build sanitation
facility at household level. With an expansive budget of Rs 35 million,
which they mean to spend within this year itself on building 500 toilets for
girl children (125 in Varanasi, Uttar Pradesh, 125 in Vaishali, Bihar, and 250 in
Ramanagara in Karnataka), the impact assessment will be worth watching out for.
Interestingly, Toyota will take care of maintenance of all 500 toilets for one

Mind over matter and all else
While the rush to build toilets and make the right
noises around it is adrenaline boost for any corporate PR machinery, where the
intent is genuine, there will also have to be support and investment towards
long-term behavioural-change efforts—arguably the least glamorous and the most
painstaking part of the exercise. ‘Emphasis will need to be laid on innovative
awareness programmes that educate people about the long-term health, economic
and cultural benefits of building – and using – a toilet,’ Neeraj of WaterAid
points out. Also, in his opinion, ‘A “life cycle” approach needs to be adopted
– this means ensuring that it is not only household toilets that are built and
used, but also that well-maintained, appropriate, and inclusive sanitation
facilities are available at work, education and other public spaces.’

Behavioural change takes many
years and needs committed and sustained engagement, especially when it is about
changing behaviours that have been around for decades. And sanitation is
primarily a behavioural issue, to be undertaken by people themselves for their
own good. The role of government, corporate entities, and development
organizations is only to facilitate this positive change by providing infrastructure
and incentives and assisting people. The past year and some months have seen a
massive mass media campaign unfurl across India urging people to keep their
surroundings clean and build toilets in their houses. This has been reinforced
by local information, education, and communication material produced by the
government and various civil society organisations extolling the benefits of
building and using a toilet. Some change is happening for sure, but it is as
yet unclear if such efforts have managed to change people’s attitudes and
approach to sanitation.

For reasons best
known to them, so-called champions of the campaign like Mahindra Group decided
to not divulge details about their programme (despite Chairman and MD Anand Mahindra
declaring a grant of Rs 30 crore to construct 5,000 toilets, at the NDTV Cleanathon—but
of course that was on national television). We only hope it’s got nothing to do
with their commitment to the larger cause itself—or a lack of understanding
about the real challenges and impact to be targeted/measured. For the record, some
other companies that did not respond to CauseBecause’s queries were: Maruti
Suzuki, Gail India, IndusInd, Apollo Tyres, and Hindustan Unilever.